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Data Backup Service Level Agreement Template

A Service Level Contract (SLA) is a documented agreement between a service provider and a customer that identifies both the required services and the expected level of service. The agreement varies by supplier, service and industry. This agreement remains in force until it is replaced by a revised agreement that is mutually approved by stakeholders. Most service providers understand the need for service level agreements with their partners and customers. But creating could be discouraging, as if you don`t know where to start or what to lock up. In this article, we share some examples and models that will help you create SLAs. This is a service level agreement (SLA) between [customer] and [service provider]. This document identifies the required services and the expected level of service between MM/DD/YYYY to MM/DD/YYYY. Include in this section service management and support information applicable to the service provider, services purchased through license agreements for open, open value and open value subscription subscriptions, and services of an Office 365 Small Business Premium suite, purchased as a key product, are not eligible for service credits based on service charges. For these services, any service credit to which you are eligible is credited in the form of periods of service (i.e. days) as opposed to service charges, and all references to “applicable monthly service charges” are removed and replaced with “applicable monthly period.” The purpose of this ALS is to specify the requirements of the SaaS service with regard to: Although your ALS is a documented agreement, it should not be long or too complicated.

It is a flexible and living document. My advice? Create one with this model and examples and advise your clients for any perceived shortcomings. As unforeseen cases are unavoidable, you can re-call and optimize ALS if necessary. IT service providers, cloud service providers and network service providers perform SLAs with their customers to set expectations and penalties for non-compliance. In order to support the services described in this contract, the service provider will respond to service incidents and/or customer requests within the following time frames: reference to reference agreements, policy documents, glossary and relevant details in this section.